Frequently Asked Questions

Here are some of our most frequently asked questions, along with the answers. For more information get in touch.

+How are your prices so low compared to other letting agents?
Simple – we have less overheads, so less cost to us… and we pass those savings on to you. We don’t have a shiny expensive shop front in the high street with lots of staff. Instead we’re a hard-working, close knit little team located in the rural Essex countryside in Rayleigh so we keep our costs to a minimum.
+Why else should I use Nest In Essex?
We pride ourselves in offering first class customer service, including out of hours and at weekends. Because we are such a small team, we all take the time to get to know you and your tenants and you always deal with the same member of our team. Consequently, we offer you a completely personal service.
+Are you an online agent?
We are a “hybrid” estate and lettings agency focusing on providing all the services you’d expect to find at a big high street agency – but at a much lower cost. We understand it can be a little daunting to use an estate agency which is solely online – what if you need to come to an office and speak to a human? The high street estate agents offer a less scary option but they can be so expensive!

Well we are the solution! Nest in Essex is a mixture of both online and a traditional high street agency.

We are unique. Our approach of combining the high street agents with the online platforms – but with that personal ‘human’ touch – makes our service and price unrivalled.
+Do you do viewings?
Of course! We are more than happy to do the viewings on your behalf if you would like us to.

There is often a question over which is best – the agent doing the viewings or the sellers. The truth is there is no real benefit or loss either way. Simply put, if you feel comfortable doing the viewings then great, but if not then we can do them for you.

We ‘may’ not be available to conduct every single appointment during the week, however we do aim to conduct the viewings on a weekend and try to keep viewings back to back for your convenience.
+Does your fee include everything? What about VAT?
Our fee includes everything, the only thing it will not include is an EPC (energy performance certificate) if this is required. However this is charged at ‘cost price’ which is a reduced fee, but if you can get it completed cheaper elsewhere then great!

If not, we can sort it and it will be added onto the end bill. Our fees include all the marketing required, a one to one property manager, accompanied viewings, photography, floorplans, dedicated sales progressor etc. As for VAT, right now we don’t charge any! So currently no VAT will be added to the fixed fee.
+Do you include floorplans?
We do! Nest in Essex offers a marketing package worth over £1000 as standard for every property. This includes high quality photographs, floorplans, Rightmove and Zoopla listings, social media marketing and much more.
+Do you have a mailing list of people looking for properties like mine?
We do indeed have a mailing list which has been established over the time we have been trading. The list ranges from first time buyers to investors, all looking for properties in various areas we cover.

Due to the fact we have sold properties in most of the surrounding boroughs, we appeal to people looking outside the borough too. Big chains tend to use a selling point of “we have multiple offices that have people looking in each town” – well we have the same but in one office rather than spread over multiple offices.
+Do you take the pictures?
We will come along and take a number of excellent quality professional photographs to really show your property in the best light possible.
+Do you do valuations in the evening?
We are always flexible to suit the needs of our customers. So if you would prefer we come along in the evening to do your valuation, this is no problem at all.
+Will I be dealing with one person? Or do I deal with anybody in the office?
We offer a one to one property manager for each property, meaning you deal with the same person from start to finish.
+Are there any upfront fees?
No, none at all! Nest In Essex does not charge anything upfront with the fee only being payable on completion, and not a penny beforehand.
+Do you do valuations in the evening?
We are always flexible to suit the needs of our customers. So if you would prefer we come along in the evening to do your valuation, this is no problem at all.
+Do I pay anything if I don’t sell?
No. If for some reason you’re not successful in selling your property with us, then you do not pay anything. It is possible however that you ‘may’ have to pay is for an EPC however this will be agreed prior to the contract being signed so there are no nasty surprises. Apart from that there is no additional fees which will be due – no sale no fee.
+Why should I go with you instead of a high street agent?
As we are a hybrid agency, based away from the high street, we have much lower overheads. This means we can pass on these cost savings to our customers. You will get the same level of service from us as you would from a high street agent, just at a reduced price.
+Do I really need to have a ‘for sale’ board?
The short answer is no.

We don’t insist on you having a board if you don’t want one. The aim of a board is for local people in the area to see your property is for sale. If you live on a busy road or a ‘cut through road’ then it is often a vital tool for exposure, however if you live down a small cul-de-sac of just a few properties then there is nothing to gain from a board. The choice 100% yours.
+When are you open?
Monday – 9.30am – 6.30pm
Tuesday – 9.30am – 6.30pm
Wednesday – 9.30am – 6.30pm
Thursday – 9.30am – 6.30pm
Friday – 9.30am – 6.30pm
Saturday 9.30am – 6.30pm
Sunday 10am – 6pm

PLEASE NOTE: We will happily accommodate appointments after these times to suit you. The above times are our office hours but we work flexibly to suit you.
+Where is your office?
You can find our contact details, location address and a map to find us on our Contact Us page.

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